We use every reasonable measure to ensure all items on It’s Alive Hobbies are of good quality and meet customer’s satisfaction. However, if you are not fully satisfied with your purchased item, you have the right to return the item and get a full refund or exchange the item for another.
Any returned item must be in its unused original condition to be returned, except there is a manufacturer defect. Such item must be returned within 30 (Thirty) days after the purchasing date.
- Please email firstname.lastname@example.org to request for a refund. Please explain the reason for your return so we can continue to improve or service. We will reply with return shipping instructions.
Some items like music, video games, and software cannot be returned when opened. Also, merchandise that has been used, altered or worn will not be accepted for exchange or return.
You will be liable for paying for your own shipping costs for returning any item. Shipping costs for returned items are non-refundable. The cost of return shipping will be removed from your refund If you get a refund.
Furthermore, depending on your location, shipping duration for your return product may vary.
In a situation, you are returning an item over $75; you are advised to use a traceable and reliable shipping service or better still purchasing shipping insurance. It’s Alive Hobbies doesn’t guarantee that we will automatically receive your returned item.